Join Our Team

Inside Sales Pro Needed For Immediate Hire

We are looking for an inside sales pro to join our team of high-performance team! In this role you’ll be working directly with our senior sales team to follow up on the leads coming into our office to schedule appointments, field questions, follow up on inquiries, send out information packages and assist in maintaining the integrity of the company’s database. This position offers an hourly rate plus bonus and commission. This is an awesome opportunity for someone who:

• Wants a company that truly CARES about its customers and employees.
• Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
• Is a quick, self-motivated learner who wants to work for a company with growing expansion.
• Enjoys having conversations with (and helping) small business owners.
• Loves building relationships with people and providing a true “Wow” experience.

Please apply ONLY if you have at least one year’s experience in an inside sales position, preferably setting appointments in a business-to-business environment. You must have a proven track record for success. To apply, please send your résumé, along with a cover letter detailing why you think you’d be a great fit to join our team, to info@lotusbusinesstech.com.

We are an equal opportunity employer. Lotus Management Services, Inc. does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor

Lotus Management Services was founded in January 2012 to provide a better solution for small business IT in Florida. The principals have more than 60 years of combined experience in corporate IT as well as providing services to small businesses in Florida. Lotus Management Services believes our service should inspire you to continue your relationship with our company.

Level One Tech

This position will provide first class technical desk top support and customer service. Computer Technical Professional responds to issues presented by customers, through advising them on the appropriate actions to take, completing testing and analysis to determine root cause.

MAJOR DUTIES AND RESPONSIBILITIES

• Interface with internal and external partners to resolve customer issues.
• Take ownership of complete issue resolution from start to finish via phone.
• Understand the Business Solutions customer and proper ownership for escalation of IT support.
• Use network monitoring tools. to detect and resolve issues for service computer technician and customers division-wide.
• IT specialist communicate and escalate issues and concerns pertaining to events and maintenance to appropriate regional entities and management.
• Own customer callbacks related to trends, escalations, and follow ups.
• Create and proactively monitor tickets.
• Ability to scan through maintenance tickets and inform management and customers of impact potential.
  Complete documentation for all work performed, to include reports and ticketing systems for the desk top support technician.
• Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staff.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• 2 year minimum of experience with MSP setting
• Skills/Abilities and Knowledge
• Understanding of DNS: mx, a, ptr, cname, and txt records.
• Provisioning system proficiency.
• IP management via IP Database.
• Thorough understanding of all monitoring tools.
• Complete understanding of Remedy ticketing system.
• Basic TCP/IP properties knowledge.
• Working knowledge of E-Mail Clients (Outlook and Outlook Express).
• Working knowledge of LAN and WAN topologies and networking concepts.
• Working knowledge of Internet
• Browsers(Explorer, Netscape, Firefox).
• Understanding of Wireless and Wi-Fi technologies.
• Working knowledge of routers, switches, and hubs.
• Excellent oral and written communication skills.
• Demonstrated dependability with experience in a team environment.
• Display outstanding customer service skills when interacting with internal and external customers as well as possess a willingness to cross train with field and office personnel to provide depth in this position.

To apply, please send your résumé, along with a cover letter detailing why you think you’d be a great fit to join our team, to info@lotusbusinesstech.com.

We are an equal opportunity employer. Lotus Management Services, Inc. does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor

Lotus Management Services was founded in January 2012 to provide a better solution for small business IT in Florida. The principals have more than 60 years of combined experience in corporate IT as well as providing services to small businesses in Florida. Lotus Management Services believes our service should inspire you to continue your relationship with our company.